Quick answers
Where can I play?
In your browser at playneotopia.com, or free on the App Store and Google Play. Your account works everywhere.
I bought something and it didn't arrive
Open a Purchase or billing ticket with your order number from the receipt email. Never send card details.
I can't log in
Open an Account or login ticket and tell us how you signed up: Google, Apple or email.
Someone scammed or harassed me
Open a Report a player ticket with their name, the world and roughly when it happened. Screenshots help a lot.
I found a bug that can be abused
Thank you. Open a Security or exploit ticket and please don't use it in the meantime.
Where do I see the answer?
On your ticket page. After you send a ticket you land on it; keep that page bookmarked. You can add messages and screenshots there too.